San Francisco Department of Public Health
Integrated health, housing, and benefits service delivery for San Francisco's most vulnerable residents
Objective
The “Shared Priority” pilot was a year-long effort by the Departments of Public Health, Homelessness and Supportive Housing, and Human Services taking a “whatever it takes” approach to placing 237 clients, with complex needs, into housing or other safe settings. Leaders set out to learn what services are most effective and how providers can more effectively work together on behalf of shared clients.
Design Tools
Design workshop facilitation, service prototyping, service blueprinting, change management, and data analysis
Shared Priority pilot service blueprint
Social workers, medical providers, street outreach staff, and City leaders came together to brainstorm solutions and map new ways of working together. The team met regularly to evaluate progress and make adjustments. Design played a key role in aligning diverse stakeholders and communicating the goals and outcomes of the project.
Learnings from the “Shared Priority” pilot helped shape the Department of Public Health’s approach to caring for people experiencing homelessness with complex needs and informed the use of integrated data when designing new programs and services.
Communicate the process
Facilitate discussion between stakeholders
Document shared visions
Define roles and objectives
Use storytelling to keep organizations focus on the experience
Monitor and evaluate progress
Synthesize learnings into actionable recommendations
Show results and celebrate successes!