18F + FBI
Transforming how people access and understand the Federal Bureau of Investigation’s nationwide crime data
Objective
Partner with the Federal Bureau of Investigation’s data analysts and technology experts to design and build a digital solution that allows the public to access, understand, and use nationwide crime data.
Design Tools
Generative research, UX design, Usability testing, Agile-based software development, change management
As a design supervisor and lead at 18F, I worked with a team of designers, developers, and product managers to understand consumers’ needs and expectations while searching for, understanding, and using national crime data.
The team worked in 2-week “sprints” to design, build, and test an online solution that met the needs of community members, students, Open Data advocates, FBI staff, and law enforcement organizations.
View the process and how the “Crime Data Explorer” evolved based on feedback on the project’s GitHub repository.
Read more about the Crime Data Explorer project on 18F’s blog.
Guide partners through the design and development process
User Journey Maps to synthesize research and communicate insights
Create frameworks to transition from research insights to design solutions
Identify key assumptions to validate during usability testing
Partner with engineers to align on a technical infrastructure that supports experience goals and organizational needs
Show how key decisions are informed by research
Iteratively refine design and interaction patterns based on user feedback